A man came to my door today to talk to my wife and I. We signed up for the program a little more than a month ago, we are on our first month for the discount price.
The gentlemen sat down with us and showed us how to compare our rates with the price to compare rate which is 8.33. He reminded me to lock my rates in before the three month ended, or I would go back on the variable. We then decided to call up customer service and get that situated. After a little negotiating with the lady on the phone (what's new with that) I got a locked in rate at 8.03.
Now I'm locked into that rate for the next five years .
I know this is a complaint forum for the company but I ran into this site when looking up the number and wanted to share my experience. Both times they came to my door the were polite and courteous.